Navigating the Rise of Generative AI: Guidance for Consultants

The Opening Door mark
Rose Genele
May 16, 2024
3 min read

Photo by Eleni Apserou on Unsplash

The rise of generative AI tools has brought both opportunities and challenges for professionals across various industries. These powerful technologies continue to become more accessible, and it's crucial to understand the implications and best practices for their responsible use.


The Law Society of Ontario has recently published a white paper providing guidance on the use of generative AI for lawyers and paralegals. While the guidelines are specific to the legal profession, the principles outlined can be valuable for professionals in other fields as well, namely consultants in professional services.


One of the key concerns addressed is the potential for generative AI to inadvertently disclose confidential or proprietary information. Models trained on vast datasets may inadvertently piece together sensitive details, even from anonymized inputs. As such, it's essential to conduct proper due diligence on the privacy and data security settings of theAI tools you intend to use.


Another critical aspect is the risk of hallucinations and inaccurate information generated by these models. While AI outputs can appear authentic, they may contain fabricated or biased information. Consequently, it's crucial to verify the outputs and ensure appropriate tool selection based on the specific use case.


The guidance also highlights the potential for generative AI to perpetuate and amplify biases present in the training data. Consultants must be vigilant about recognizing and mitigating such biases to ensure fair and equitable outcomes.


To navigate this new era responsibly, the Law Society ofOntario recommends the following best practices:


1. Create an organizational policy to protect confidential and privileged information, with clear guidelines on AI use.

2. Conduct thorough due diligence before using any AI tool, ensuring an understanding of its privacy and data security settings.

3. Commit to ongoing education and training to stay updated on the rapidly evolving AI landscape.

4. Verify the outputs of AI tools every time, as the same prompt or template can produce different results depending on context and model updates.

5. Exercise caution when anonymizing data, as models may still be able to piece together information from anonymized facts.


As professionals advising other businesses or individuals, it's our responsibility to embrace the potential of generative AI while mitigating the associated risks. By following these best practices and staying informed, we can leverage these powerful tools ethically and responsibly, ultimately enhancing our services and benefiting our clients or stakeholders.


Remember, generative AI is a powerful tool, but it should never replace human expertise, judgment, and oversight. It's up to us to strike the right balance and ensure that these technologies serve as aids, not replacements, for our professional expertise.

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